Free Delivery on all orders placed online over £50, delivered to UK mainland addresses.
All orders that do not meet the minimum £50 threshold will incur a £4.95 delivery charge.
Parcelforce is used for most online orders and will require a signature upon receipt of delivery.
We aim to dispatch orders within 3-5 working days but this may take longer due to the specialised nature of some of our products and unpredictable demand (many are made by small craft workshops in remote places and some of our suppliers are based overseas). In this event we will contact you to advise you of the situation and receive your instructions.
International delivery from Divertimenti is available.
For information about our international shipping charges please click here.
We are happy to give a full refund or replacement for goods found to be unsatisfactory. When selecting products we always put quality first and inspect every item prior to dispatch. If for any reason you are not satisfied with an item purchased online at divertimenti.co.uk, please return the goods unused within 14 days of the goods being received by you for a refund or replacement.
You will be responsible for returning your goods to us and any cost incurred. Divertimenti will not refund the cost of returning your goods unless the goods are deemed to be faulty.
We will not refund any non-stock items (i.e. items not included in our stock database) that we have sourced and ordered especially for you. Please note that we do not accept any returns for perishable items.
You may return goods, in person to either of our London shops or you may send them to:
Unit 4, The Steel Centre
We ask that goods are returned in a saleable condition in their original packaging (unless they are faulty).
For further information please refer to our terms and conditions of sale and our Delivery and Returns page.