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    Delivery & Returns

    For Deliveries to mainland UK addresses:

    Free Delivery on all orders placed online over £50, delivered to UK mainland addresses. 

     

    All orders that do not meet the minimum £50 threshold will incur a £4.95 delivery charge.

    Parcelforce is used for most online orders and will require a signature upon receipt of delivery.


    Click & Collect:
    Our complimentary Click & Collect service means you can place your order online and collect it from our London store as soon as it is available. You can now choose to 'Click & Collect' your online order from our Divertimenti store in Knightsbridge, London as well as from our sister company Steamer Trading for free. Simply choose the Click & Collect delivery option online, pay for your order and once notified by the store you can visit and collect your complete order. 

     

    This will usually be between 2 - 3 working days for products that are in stock. You will be sent an email when the items are dispatched from our warehouse to the store with a tracking number so that you can check when the items have arrived in store. The store staff will then contact you to let you know that your order is ready for collection via the email address or phone number you provide.

     

    Upon collection of your order you must show your order confirmation (either a printed copy or on a mobile device) and proof of ID. Orders will be available for collection at the chosen Click & Collect location for 7 days, after which they will be returned to our warehouse. If your order is not collected then it will be cancelled and you will receive a refund within 14 working days.



    For Deliveries to International countries:
    A standard shipping fee will be calculated automatically at the basket stage of the ordering process. Click here to view our standard international shipping charges. If you are ordering a small number of items we may be able to offer a different delivery service. Please contact webenquiries@divertimenti.co.uk for more information.

    For Deliveries to other International Countries:
    If your country is not shown on the 'Standard Shipping Charges' list below then you will need to make two separate payments when you place your order.

    1. Purchase your order now online and manually type in your destination country – you will be exempt from any shipping charges at this point in the process.
    2. Following the receipt of this order we will email you the balance of delivery charge required for your destination within 1-3 working days.
    3. Upon receipt of your agreement, we will arrange for the balance of the delivery charge to be debited to your card through the online secure payment system over the telephone. (Please note that as we do not keep a record of your card details from the first transaction, we will need to process the second payment over the telephone.)

    NB: Should you decide the delivery cost is unacceptable or for any other reason wish to cancel the order prior to dispatch of the goods, we will immediately refund the full value of any payments that you have made.

    Refund of UK Sales Tax (VAT):
    An important factor when ordering from outside the EU is that we are able to refund the amount of VAT that is incurred by you when ordering goods from us. We are able to refund this to you because we are exporting goods to you to a destination outside of the EU. The rate that is refundable is 16.67% of the prices shown on our web site. Generally food and books are exempt from this tax.

    Once you have paid for the goods and the items are dispatched to you and in the hands of the shippers we are then able to make the refund to you through the online secure payment system. We do not need to know any of your card details. Please get in contact with us upon receipt of the goods to claim your refund.

    Delivery Time:
    We aim to dispatch orders within 3-5 working days but this may take longer due to the specialised nature of some of our products and unpredictable demand (many are made by small craft workshops in remote places and some of our suppliers are based overseas). In this event we will contact you to advise you of the situation and receive your instructions.

    Once your order has left our warehouse you will be provided with a unique tracking code to follow the parcel's progress. Please note the code will be valid as soon as the item has passed its first checkpoint on its journey to your specified delivery address.

    Divertimenti Refund Guarantee:

    We are happy to give a full refund or replacement for goods found to be unsatisfactory. When selecting products we always put quality before price and inspect every item prior to dispatch.

    If you change your mind about your Order, or if for any reason you are not satisfied with an item purchased at our on-line shop, please return the goods unused within 14 days of the goods being received by you for a refund or replacement. You will be responsible for returning your goods to us and any cost inccured. Divertmneti will not refund the cost of returning your good unless the goods are deemed to be faulty.

    We will not refund any non-stock items (i.e. items not included in our stock database) that we have sourced and ordered especially for you. Please note that we do not accept any returns for perishable items.

    You may return goods, in person to our London shop or you may send them to:

    Divertimenti 
    Returns Department
    227-229 Brompton Road
    London
    SW3 2EP
    United Kingdon

    For further information please refer to our terms and conditions. We ask that goods are returned in a saleable condition (unless they are faulty) and preferably in their original packaging.
     
    This policy does not affect your legal rights. For more information about your legal rights please contact your local Citizen's Advice Bureau or visit their Website at www.citizensadvice.org.uk.

    Standard Shipping Charges:

    Prices quoted are subject to change at any time.


                COUNTRY               Shipping Cost (GBP)   
    Albania £95
    Andorra £95
    Argentina £90
    Armenia £55
    Austria £15
    Australia £70
    Azores £21
    Bahrain £90
    Balearic Islands £21
    Bangladesh £90
    Barbados £90
    Belarus £95
    Belgium £10
    Bermuda £90
    Bosnia-Herzogovina £55
    Brazil £90
    Brunei £100
    Bulgaria £95
    Canada £28
    Canary Islands £95
    Cape Verde £55
    Channel Islands £13
    Chile £90
    China £58
    Corsica £22
    Croatia £95
    Cyprus £95
    Czech Republic £15
    Denmark £10
    Egypt £90
    Estonia £45
    Faroe Islands £55
    Finland £15
    France £10
    Georgia £55
    Germany £10
    Gibraltar £95
    Greece £24
    Greenland £55
    Hong Kong  £58
    Hungary £15
    Iceland £95
    India £90
    Indonesia £58
    Israel £90
    Italy £13
    Japan £58
    Jordan £90
    Kenya £90
    Kosovo £95
    Kuwait £90
    Laos £100
    Latvia £45
    Liechtenstein £55
    Lithuania £15
    Luxemberg £10
    Macao £100
    Macedonia £95
    Madeira £21
    Malaysia £58
    Malta £45
    Mexico £90
    Moldova £95
    Monaco £10
    Montenegro £95
    Myanmar £100
    Netherlands £10
    New Zealand £45
    Norway £15
    Oman £90
    Pakistan £90
    Philippines £58
    Poland £15
    Portugal £24
    Qatar £90
    Republic of Ireland £10
    Republic of Korea £58
    Romania £45
    Russia £95
    San Marino £15
    Sardinia £21
    Serbia £95
    Singapore £58
    Saudi Arabia £90
    Sicily £21
    Slovakia £15
    Slovenia £15
    South Africa £90
    Spain £13
    Spitzbergen £55
    Sri Lanka £90
    Sweden £15
    Switzerland £15
    Taiwan £58
    Thailand £58
    Turkey £45
    Ukraine £95
    United Arab Emirates £90
    UK FREE over £50
    USA £35
    Vatican City State £95
    Vietnam £100

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