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Delivery & Returns
Delivery rates
UK and Northern Ireland
A standard £5.50 charge is made for postage and packing on orders less than£100 now £50 within this area.
The rest of the world
When you place your order you will need to make two separate payments:
1. Purchase your order now including the normal UK delivery charge of £5.50.
2. Following the receipt of this order and payment we will email you the balance of delivery charge required for your destination.
3. Upon receipt of your agreement, we will arrange for the balance of the delivery charge to be debited to your card through the online secure payment system.
NB Should you decide the delivery cost is unacceptable or for any other reason wish to cancel the order prior to dispatch of the goods, we will immediately refund the full value of any payments that you have made.
Refund of UK sales tax(VAT)
An important factor when ordering from outside the EU is that we are able to refund the amount of VAT that is incurred by you when ordering goods from us. We are able to refund this to you because we are exporting goods to you to a destination outside of the EU. The rate that is refundable is 13.04% of the prices shown on our web site. Generally food and books are exempt from this tax.
Once you have paid for the goods and the goods are dispatched to you and in the hands of the shippers we are then able to make the refund to you through the online secure payment system. We do not need to know any of your card details.
Delivery time
We aim to dispatch orders within 14 days but may take longer due to the specialised nature of some of our products (many are made by small craft workshops in remote places) and unpredictable demand. In this event we will contact you to advise you of the situation and receive your instructions.
Divertimenti Refund Guarantee
We are happy to give a full refund or replacement for goods found to be unsatisfactory. When selecting products we always put quality before price and inspect every item prior to dispatch. If for any reason you are not satisfied with an item purchased at our on-line shop, please return the goods unused within 21 days, together with the purchase invoice, for a full refund or replacement. This does not affect your statutory rights.
Divertimenti will not refund the dispatch cost of goods returned from outside of the UK.
We will not refund any non-stock items (i.e. items not included in our stock database) that we have sourced and ordered especially for you.
You may return goods, in person to either of the shops or you may send them to: Divertimenti, 227-229 Brompton Road, London, SW3 2EP.
Goods must be returned in their original packaging, along with the purchase invoice and be received in perfect sellable condition.
UK and Northern Ireland
A standard £5.50 charge is made for postage and packing on orders less than
The rest of the world
When you place your order you will need to make two separate payments:
1. Purchase your order now including the normal UK delivery charge of £5.50.
2. Following the receipt of this order and payment we will email you the balance of delivery charge required for your destination.
3. Upon receipt of your agreement, we will arrange for the balance of the delivery charge to be debited to your card through the online secure payment system.
NB Should you decide the delivery cost is unacceptable or for any other reason wish to cancel the order prior to dispatch of the goods, we will immediately refund the full value of any payments that you have made.
Refund of UK sales tax(VAT)
An important factor when ordering from outside the EU is that we are able to refund the amount of VAT that is incurred by you when ordering goods from us. We are able to refund this to you because we are exporting goods to you to a destination outside of the EU. The rate that is refundable is 13.04% of the prices shown on our web site. Generally food and books are exempt from this tax.
Once you have paid for the goods and the goods are dispatched to you and in the hands of the shippers we are then able to make the refund to you through the online secure payment system. We do not need to know any of your card details.
Delivery time
We aim to dispatch orders within 14 days but may take longer due to the specialised nature of some of our products (many are made by small craft workshops in remote places) and unpredictable demand. In this event we will contact you to advise you of the situation and receive your instructions.
Divertimenti Refund Guarantee
We are happy to give a full refund or replacement for goods found to be unsatisfactory. When selecting products we always put quality before price and inspect every item prior to dispatch. If for any reason you are not satisfied with an item purchased at our on-line shop, please return the goods unused within 21 days, together with the purchase invoice, for a full refund or replacement. This does not affect your statutory rights.
Divertimenti will not refund the dispatch cost of goods returned from outside of the UK.
We will not refund any non-stock items (i.e. items not included in our stock database) that we have sourced and ordered especially for you.
You may return goods, in person to either of the shops or you may send them to: Divertimenti, 227-229 Brompton Road, London, SW3 2EP.
Goods must be returned in their original packaging, along with the purchase invoice and be received in perfect sellable condition.