Divertimenti and Steamer Trading are committed to complying with the Data Protection Act 1998 and has published this policy to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this policy we will notify you by updating this statement on our website. You can access our Website home pages and browse our website without disclosing your personal data.
However, when you register with us in order to place an order, or request brochures or other information, you may be asked to provide certain information about yourself.
What information we collect and how do we obtain it
When you register with us, go all or part-way through the process of placing an order, or request information, you will be asked to provide certain information such as your name, address, details of your credit card (only if you are placing an order and paying by credit card), telephone number and email address so that we can process and fulfill your information request or order, notify you of your order status and inform you of special offers and promotions.
How we use your information
We use the information that we collect about you to:
Keeping in touch with you
We want to keep you up to date with information about news, new products and special offers.
If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the Group Data Protection Manager at Head Office or via firstname.lastname@example.org, quoting Security and Privacy Enquiry.
Please note that although we will act quickly, you may continue to receive mailings which are already on their way to you for a period of up to thirty days while your request is being dealt with.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure of your information
We may disclose your personal information to any member of our Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
Cookies and IP addresses
We may collect information about your computer, including where available your IP address, operating system, browser type, version and the website that you visited prior to this site, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, which is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use any online shopping areas of our websites (divertimenti.co.uk and steamer.co.uk). Please refer to your internet browser help file to see how to enable cookies on your computer.
We love cookies here at Divertimenti and hope you do too...
Cookies collect data about your browsing habits and are fundamental in making online shipping a less frustrating experience. Without them you’ll find that some of our site will not work properly but we can only use them with your consent.
Below is a list of the main cookies used by Divertimenti.co.uk and what each is used for:
What we use them for
|ASP .Net_SessionId||We use this cookie to see how many visitors use our website, which pages they view and purchasing habits. It also enables the website to remember your logged in details and the products you add to your basket. We use this information to make improvements that make our website as usable as possible. The cookie will expire at the end of your visit to Divertimenti.co.uk.|
To improve the user experience for our customers on Divertimenti.co.uk we sometimes include content from other websites - for example a video from YouTube, or allow users the opportunity to share information on social networks such as Facebook or Twitter. As a result, you may be sent cookies from these other websites. Divertimenti does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them. Some of the other business partners that may set cookies on Divertimenti.co.uk include:
What their cookies are used for
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Divertimenti.co.uk will sometimes advertise using an external company to deploy cookies from our advertising partners listed. These are used to help us and our advertisers see which advertisements visitors click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not interchangeable. No confidential information is taken.
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|Share Tools (Twitter, Facebook, YouTube)
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The Divertimenti website also contains Facebook 'Like' and Twitter buttons to enable visitors to the site to easily indicate products they 'Like'. Facebook & Twitter may set a cookie when you are logged in to their services. Divertimenti does not control the dissemination of these cookies. You can find out more information about their cookies
Divertimenti.co.uk may display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve the user experience. Flash cookies are stored on your device in much the same way as usual cookies, however they are managed by your browser differently.
If you wish to disable or delete a Flash Cookie; see
Adobe Flash Player:
Your rights under the Data Protection Act 1998
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us via by telephoning us on 020 7581 2764 or by writing to the Group Data Protection Manager at Head Office or via email@example.com Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You have a right to access the personal data that we hold on you. If you would like to see a copy please send a cheque for £10 made payable to Steamer Trading Limited and a written request to the Group Data Protection Manager at Head Office, quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office or via , firstname.lastname@example.org quoting Security and Privacy Enquiry.
As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from us may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor incoming and outgoing email.
If you have any questions relating to this policy or the use by us of personal data please write to the Group Data Protection Manager at Head Office or via email@example.com
Head Office Contact Details
Group Data Protection Manager
227-229 Brompton Road