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Terms and Conditions
Knives
Under the Violent Crime Reduction Act 2006, UK law prohibits the sale of knives to people under the age of 18.
Prices
We make every effort to ensure that all are prices are correctly published, however should any price prove to be wrong, any offer to purchase our products at the misquoted price will be rejected by us. If we discover that a price is wrongly published then we will make all reasonable effort to rectify this in as short a time as possible.
In the event that an order is placed for a misquoted price we will immediately refund the amount you have paid for that item and advise you accordingly.
Delivery
Free shipping applies to orders totalling £100 or more in the UK and Northern Ireland. This offer is for goods only and excludes Cookery School Classes, paper Gift Vouchers and electronic E-Vouchers.
If your order ONLY contains paper Gift Vouchers and electronic E-Vouchers you will not be charged shipping costs if the delivery address is in the UK and Northern Ireland.
Cookery Classes have no shipping costs attached.
Terms of Trading
1 Our Terms and Conditions
1.1 The following Terms and Conditions apply to all transactions and all orders are made subject to your acceptance of them. Please read them carefully before placing your order as your order will be accepted strictly on the understanding that you accept these conditions of sale.
1.2 You have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause.
2 Use of our website
2.1 We may change anything on our website at any time, at our discretion.
2.2 We have no responsibility for the content of any websites other than our own, even if our site links to other websites.
2.3 We retain all rights to our website design and all images on it. We have copyright and other rights to the design, look, style, appearance and content of it. You may view and print the website only as a buyer or potential buyer from us. You may not modify, publish, reproduce, distribute or broadcast in any format any material found within this site.
2.4 We may restrict or suspend use of the website (typically for repairs, introduction of services or general maintenance). Where possible we will post warnings on the site first. We will try to do this no more than we have to, and keep the time of disruption as short as possible.
3 Your account
3.1 You may open an account with us. You will need to log on to our website with your own account login name and password, in order to use your account. You warrant to us that the personal information which you are required to provide to us when you register as a customer is true, accurate, current and complete in all aspects. You must keep your account name and password confidential. You must keep that information safe to prevent unauthorised users from having access to your account.
3.2 You must tell us immediately if you believe that your account is being used without your authority, or if you believe the security of your account information is compromised.
3.3 You are responsible for all activity on your account, including, as examples only, purchases, returns and cancellations.
3.4 Please check that all information you give us for your account is accurate and complete. Please tell us promptly if any of that changes.
3.5 We may, at any time, and without having to give any reason, suspend, modify or close accounts.
4 Placing your order
Contract creation for electronic orders
4.1 You place an order with us for goods on the website when you press the order confirmation button on the checkout screen. There is no commitment on us to supply those goods, at that price, or at all, until we decide to accept your order.
4.2 Goods are subject to availability. We will tell you if we cannot meet your order (or part of it) from stock or within a reasonable time.
4.3 When your goods are despatched from our warehouse we will send you a despatch confirmation email. Order acceptance and completion of the contract between you and us will take place on the despatch to you of the goods ordered unless we have notified you that we do not accept your order, or unless you have cancelled it in accordance with section 8 (below).
4.4 Reasons for non-acceptance of your order include the following. The goods you ordered being unavailable from stock, our inability to obtain authorisation for your payment, our identification of a pricing or product description error.
4.5 We may pass your details to third parties for address, identity and credit checks. That helps protect you and us from fraud.
5 Price
5.1 The price and delivery charges will be shown at ‘checkout’ and are an estimate only. However you will be notified if there are any changes to prices and you will be entitled to change/cancel the order if prices change significantly, without penalty.
5.2 We quote the price inclusive of VAT. We will charge you the price inclusive of VAT, at the rate applying at the time of delivery. VAT is currently (April 2009) 15% for all goods we sell with the exception of Books and non-luxury food.
5.3 The price quoted for the goods excludes delivery (unless otherwise stated).
5.4 You must pay for the goods (and delivery) when you place your order.
5.5 You must pay by MasterCard, Visa, Visa Delta or Maestro cards. We regret we are unable to accept other means of payment.
6 Delivery
6.1 All delivery times quoted are estimates only and we cannot guarantee delivery at any particular time or date (unless you have specified an actual delivery service).
6.2 If we are prevented from delivering within 30 days after we receive your order, we will give you the option of either:
6.2.1 accepting delivery of substitute goods; or
6.2.2 cancelling the order.
6.3 If you choose to cancel the contract (after we give you that option):
6.3.1 we will refund the relevant part of your payment; and
6.3.2 the cancellation will be on the basis that you have no further claim against us under that contract.
6.4 If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including loss of profits, or other financial loss, of indirect or consequential loss, or increase in the price of the goods).
6.5 We may deliver the goods in instalments. Each instalment is treated as a separate contract.
7 Delivery and risk
7.1 The goods are at your risk from the time of delivery.
7.2 You must inspect the goods on delivery. If any goods are damaged (or not delivered), you must write or email us at info@divertimenti.co.uk to tell us within three working days of delivery. If you tell us about loss or damage after that, you must supply proof that the goods were lost or damaged before delivery. You must give us (and any carrier) a fair chance to inspect the damaged goods.
8 Cancellation
8.1 You are entitled to cancel this contract if you so wish provided that you exercise your right to do so after no longer than seven working days, starting from when the goods are received. If you wish to cancel this contract then please contact our Customer Service team on webenquiries@divertimenti.co.uk or by telephoning 0870 129 5026.
If you wish to cancel your order after it has been despatched then you will need to return the goods at your own cost. Please note that your right to Cancel an order or Return goods does not apply to perishable goods or goods made to your specification.
8.2 You may not cancel the order unless we agree in writing.
8.3 In case of agreed cancellation we will refund the relevant part of your payment and the cancellation will be on the basis that you will have no further claim against us under that contract.
8.4 If you wish to change an order then please contact our Web enquiries team on 0870 129 5026 or email webenquiries@divertimenti.co.uk .
9 Warranties
9.1 We will take all reasonable care to ensure that all the descriptions and prices of goods on our website are correct. Although we aim to keep the website up to date, the information including product descriptions appearing on the website at a given time may not always reflect the position at the exact time at which you place an order. We cannot confirm the price of a given product until the acceptance of your order in accordance with section 4 and 5 above.
9.2 To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the goods sold. This does not affect your statutory rights as a consumer, nor does it affect your rights to cancel the contract under section 8 above.
9.3 We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent.
9.4 Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to £10,000,000.
9.5 For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.
9.6 Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.
9.7 Nothing in these terms affects or limits our liability for fraudulent misrepresentation.
10 Returns
10.1 In the unlikely event that you want to return the goods brought from us, we will be happy to refund or replace the goods as long as they are returned is saleable condition within a reasonable period of time (i.e. 30 days).
10.2 To do this, please contact us via email on webenquiries@divertimenti.co.uk , or telephone 0870 129 5026. You are responsible for the cost of returning the goods.
10.3 Please note that your right to return goods does not apply to perishable goods or goods made to your specification.
10.4 Goods must be returned to us in the original packaging and in the same condition as where they are as fit for sale on their return as they were on delivery. If we find that the goods are not returned to us in a saleable condition then we reserve the right to refuse a refund on the item or to deduct up to 50% of the original selling price of the item. Please note that you are responsible for the cost of returning the goods.
11 Waiver and variations
11.1 Any waiver or variation of these terms is binding in honour only unless:
11.1.1 made (or recorded) in writing, and
11.1.2 signed on behalf of each party; and
11.1.3 Expressly stating an intention to vary these terms.
11.2 All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms.
12 General
12.1 English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.
12.2 If you are more than one person, each of you is liable for all of your obligations under these terms (joint and several liability).
12.3 If any of these terms are unenforceable as drafted:
12.3.1 it will not affect the enforceability of any other of these terms; and
12.3.2 if it would be enforceable if amended, it will be treated as so amended.
12.4 No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.
12.5 The only statements upon which you may rely in making the contract with us are those made in writing by someone who is (or whom you reasonably believe to be) our authorised representative and either:
17.5.2 contained in our estimate (or any covering letter) and not withdrawn before the contract is made; or
17.5.3 which expressly state that you may rely on them when entering into the contract.
12.6 You have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information.Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause
12.7 Please note that we may transfer personal information about you to those we may appoint to administer your account or recover amounts owing. That may include, for example, passing information about you to our insurers, debt recovery agents and solicitors, if you fail to pay us.
12.8 It is our intention to comply at all times with all relevant UK laws including Health and Safety at Work and Environmental Protection Acts. Under the Offensive Weapons Act 1996, it is an offence to sell knives to anyone under the age of 16 years. No order shall be accepted for the supply of any knife to a person under the age of 16 years.
12.9.1 All orders are placed with Divertimenti, which is a trading name of AGA Rangemaster Ltd, Registered Office: Juno Drive, Leamington Spa, Warwickshire, CV31 3RG registered in England number No 3872754, Vat registration No. GB 100 5835 13.
Cookery School
All bookings are non-transferable and non-refundable. If you cannot make it to a class you can send someone in your place or if the class has sold out, then Divertimenti will do their utmost to sell on your place for you, however this cannot be guaranteed.
Copyright and registered marks
Divertimenti is a trading name of AGA Rangemaster Ltd. Registered in England & Wales under Registered Number 3872754. Registered Office Address - Juno Drive, Leamington Spa, Warwickshire, CV31 3RG.
The contents of this site are intended for your personal use only and may not be displayed or reproduced without our written permission. The contents of this site may be down loaded or copied for personal use.
While every effort is made to ensure the accuracy of the information on this site, Divertimenti disclaims all warranties concerning accuracy. Divertimenti will not be liable for any damages of any kind related to the use of this site.
Divertimenti reserves the right to amend, add, omit or alter any aspect of this site at our discretion and without prior notice.
Under the Violent Crime Reduction Act 2006, UK law prohibits the sale of knives to people under the age of 18.
Prices
We make every effort to ensure that all are prices are correctly published, however should any price prove to be wrong, any offer to purchase our products at the misquoted price will be rejected by us. If we discover that a price is wrongly published then we will make all reasonable effort to rectify this in as short a time as possible.
In the event that an order is placed for a misquoted price we will immediately refund the amount you have paid for that item and advise you accordingly.
Delivery
Free shipping applies to orders totalling £100 or more in the UK and Northern Ireland. This offer is for goods only and excludes Cookery School Classes, paper Gift Vouchers and electronic E-Vouchers.
If your order ONLY contains paper Gift Vouchers and electronic E-Vouchers you will not be charged shipping costs if the delivery address is in the UK and Northern Ireland.
Cookery Classes have no shipping costs attached.
Terms of Trading
1 Our Terms and Conditions
1.1 The following Terms and Conditions apply to all transactions and all orders are made subject to your acceptance of them. Please read them carefully before placing your order as your order will be accepted strictly on the understanding that you accept these conditions of sale.
1.2 You have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause.
2 Use of our website
2.1 We may change anything on our website at any time, at our discretion.
2.2 We have no responsibility for the content of any websites other than our own, even if our site links to other websites.
2.3 We retain all rights to our website design and all images on it. We have copyright and other rights to the design, look, style, appearance and content of it. You may view and print the website only as a buyer or potential buyer from us. You may not modify, publish, reproduce, distribute or broadcast in any format any material found within this site.
2.4 We may restrict or suspend use of the website (typically for repairs, introduction of services or general maintenance). Where possible we will post warnings on the site first. We will try to do this no more than we have to, and keep the time of disruption as short as possible.
3 Your account
3.1 You may open an account with us. You will need to log on to our website with your own account login name and password, in order to use your account. You warrant to us that the personal information which you are required to provide to us when you register as a customer is true, accurate, current and complete in all aspects. You must keep your account name and password confidential. You must keep that information safe to prevent unauthorised users from having access to your account.
3.2 You must tell us immediately if you believe that your account is being used without your authority, or if you believe the security of your account information is compromised.
3.3 You are responsible for all activity on your account, including, as examples only, purchases, returns and cancellations.
3.4 Please check that all information you give us for your account is accurate and complete. Please tell us promptly if any of that changes.
3.5 We may, at any time, and without having to give any reason, suspend, modify or close accounts.
4 Placing your order
Contract creation for electronic orders
4.1 You place an order with us for goods on the website when you press the order confirmation button on the checkout screen. There is no commitment on us to supply those goods, at that price, or at all, until we decide to accept your order.
4.2 Goods are subject to availability. We will tell you if we cannot meet your order (or part of it) from stock or within a reasonable time.
4.3 When your goods are despatched from our warehouse we will send you a despatch confirmation email. Order acceptance and completion of the contract between you and us will take place on the despatch to you of the goods ordered unless we have notified you that we do not accept your order, or unless you have cancelled it in accordance with section 8 (below).
4.4 Reasons for non-acceptance of your order include the following. The goods you ordered being unavailable from stock, our inability to obtain authorisation for your payment, our identification of a pricing or product description error.
4.5 We may pass your details to third parties for address, identity and credit checks. That helps protect you and us from fraud.
5 Price
5.1 The price and delivery charges will be shown at ‘checkout’ and are an estimate only. However you will be notified if there are any changes to prices and you will be entitled to change/cancel the order if prices change significantly, without penalty.
5.2 We quote the price inclusive of VAT. We will charge you the price inclusive of VAT, at the rate applying at the time of delivery. VAT is currently (April 2009) 15% for all goods we sell with the exception of Books and non-luxury food.
5.3 The price quoted for the goods excludes delivery (unless otherwise stated).
5.4 You must pay for the goods (and delivery) when you place your order.
5.5 You must pay by MasterCard, Visa, Visa Delta or Maestro cards. We regret we are unable to accept other means of payment.
6 Delivery
6.1 All delivery times quoted are estimates only and we cannot guarantee delivery at any particular time or date (unless you have specified an actual delivery service).
6.2 If we are prevented from delivering within 30 days after we receive your order, we will give you the option of either:
6.2.1 accepting delivery of substitute goods; or
6.2.2 cancelling the order.
6.3 If you choose to cancel the contract (after we give you that option):
6.3.1 we will refund the relevant part of your payment; and
6.3.2 the cancellation will be on the basis that you have no further claim against us under that contract.
6.4 If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including loss of profits, or other financial loss, of indirect or consequential loss, or increase in the price of the goods).
6.5 We may deliver the goods in instalments. Each instalment is treated as a separate contract.
7 Delivery and risk
7.1 The goods are at your risk from the time of delivery.
7.2 You must inspect the goods on delivery. If any goods are damaged (or not delivered), you must write or email us at info@divertimenti.co.uk to tell us within three working days of delivery. If you tell us about loss or damage after that, you must supply proof that the goods were lost or damaged before delivery. You must give us (and any carrier) a fair chance to inspect the damaged goods.
8 Cancellation
8.1 You are entitled to cancel this contract if you so wish provided that you exercise your right to do so after no longer than seven working days, starting from when the goods are received. If you wish to cancel this contract then please contact our Customer Service team on webenquiries@divertimenti.co.uk or by telephoning 0870 129 5026.
If you wish to cancel your order after it has been despatched then you will need to return the goods at your own cost. Please note that your right to Cancel an order or Return goods does not apply to perishable goods or goods made to your specification.
8.2 You may not cancel the order unless we agree in writing.
8.3 In case of agreed cancellation we will refund the relevant part of your payment and the cancellation will be on the basis that you will have no further claim against us under that contract.
8.4 If you wish to change an order then please contact our Web enquiries team on 0870 129 5026 or email webenquiries@divertimenti.co.uk .
9 Warranties
9.1 We will take all reasonable care to ensure that all the descriptions and prices of goods on our website are correct. Although we aim to keep the website up to date, the information including product descriptions appearing on the website at a given time may not always reflect the position at the exact time at which you place an order. We cannot confirm the price of a given product until the acceptance of your order in accordance with section 4 and 5 above.
9.2 To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the goods sold. This does not affect your statutory rights as a consumer, nor does it affect your rights to cancel the contract under section 8 above.
9.3 We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent.
9.4 Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to £10,000,000.
9.5 For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.
9.6 Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.
9.7 Nothing in these terms affects or limits our liability for fraudulent misrepresentation.
10 Returns
10.1 In the unlikely event that you want to return the goods brought from us, we will be happy to refund or replace the goods as long as they are returned is saleable condition within a reasonable period of time (i.e. 30 days).
10.2 To do this, please contact us via email on webenquiries@divertimenti.co.uk , or telephone 0870 129 5026. You are responsible for the cost of returning the goods.
10.3 Please note that your right to return goods does not apply to perishable goods or goods made to your specification.
10.4 Goods must be returned to us in the original packaging and in the same condition as where they are as fit for sale on their return as they were on delivery. If we find that the goods are not returned to us in a saleable condition then we reserve the right to refuse a refund on the item or to deduct up to 50% of the original selling price of the item. Please note that you are responsible for the cost of returning the goods.
11 Waiver and variations
11.1 Any waiver or variation of these terms is binding in honour only unless:
11.1.1 made (or recorded) in writing, and
11.1.2 signed on behalf of each party; and
11.1.3 Expressly stating an intention to vary these terms.
11.2 All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms.
12 General
12.1 English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.
12.2 If you are more than one person, each of you is liable for all of your obligations under these terms (joint and several liability).
12.3 If any of these terms are unenforceable as drafted:
12.3.1 it will not affect the enforceability of any other of these terms; and
12.3.2 if it would be enforceable if amended, it will be treated as so amended.
12.4 No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties) Act 1999) by any person not identified as the buyer or seller.
12.5 The only statements upon which you may rely in making the contract with us are those made in writing by someone who is (or whom you reasonably believe to be) our authorised representative and either:
17.5.2 contained in our estimate (or any covering letter) and not withdrawn before the contract is made; or
17.5.3 which expressly state that you may rely on them when entering into the contract.
12.6 You have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information.Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause
12.7 Please note that we may transfer personal information about you to those we may appoint to administer your account or recover amounts owing. That may include, for example, passing information about you to our insurers, debt recovery agents and solicitors, if you fail to pay us.
12.8 It is our intention to comply at all times with all relevant UK laws including Health and Safety at Work and Environmental Protection Acts. Under the Offensive Weapons Act 1996, it is an offence to sell knives to anyone under the age of 16 years. No order shall be accepted for the supply of any knife to a person under the age of 16 years.
12.9.1 All orders are placed with Divertimenti, which is a trading name of AGA Rangemaster Ltd, Registered Office: Juno Drive, Leamington Spa, Warwickshire, CV31 3RG registered in England number No 3872754, Vat registration No. GB 100 5835 13.
Cookery School
All bookings are non-transferable and non-refundable. If you cannot make it to a class you can send someone in your place or if the class has sold out, then Divertimenti will do their utmost to sell on your place for you, however this cannot be guaranteed.
Copyright and registered marks
Divertimenti is a trading name of AGA Rangemaster Ltd. Registered in England & Wales under Registered Number 3872754. Registered Office Address - Juno Drive, Leamington Spa, Warwickshire, CV31 3RG.
The contents of this site are intended for your personal use only and may not be displayed or reproduced without our written permission. The contents of this site may be down loaded or copied for personal use.
While every effort is made to ensure the accuracy of the information on this site, Divertimenti disclaims all warranties concerning accuracy. Divertimenti will not be liable for any damages of any kind related to the use of this site.
Divertimenti reserves the right to amend, add, omit or alter any aspect of this site at our discretion and without prior notice.