For Deliveries to UK addresses:
Free delivery on all orders placed online over £50, delivered to UK addresses.
All orders that do not meet the minimum £50 threshold will incur a £4.95 delivery charge.
Click & Collect:
You can now choose to 'Click & Collect' your online order from our Divertimenti store in Knightsbridge. Simply choose the Click & Collect delivery option online, pay for your order and once notified by the store you can visit and collect your complete order.
This will usually be between 2 - 3 working days for products that are in stock. The store staff will then contact you to let you know that your order is ready for collection via the email address or phone number you provide.
Upon collection of your order you must show your order confirmation (either a printed copy or on a mobile device) and proof of ID. Orders will be available for collection at the chosen Click & Collect location for 7 days, after which they will be returned to our warehouse. If your order is not collected then it will be cancelled and you will receive a refund within 14 working days.
We aim to dispatch orders within 3-5 working days but this may take longer due to the specialised nature of some of our products and unpredictable demand (many are made by small craft workshops in remote places and some of our suppliers are based overseas). In this event we will contact you to advise you of the situation and receive your instructions.
Web Returns Policy:
We want you to be happy with your purchase but if you’re not, or we’ve got something wrong, please contact our customer services team and we’ll tell you what you need to do next.
If you are not satisfied with your purchase, you can return your item(s) within 28 days of delivery for a refund to the original payment method. Items must be unused, returned in their original packaging and in a re-saleable condition to be eligible for a refund. Note, non-stock items that have been especially sourced for an order and perishables cannot be refunded.
Refunds will be credited to the original payment method as soon as they are received but some banks may take up to 14 days to credit your account.
Items can be returned to our store at the address below. Items must be sent with a completed returns form and despatch note.
227-229 Brompton Road
Please obtain proof of postage and keep it until you have received your refund. Note, the cost of returning items will only be refunded in the case of faulty goods.
Returns can also be made in person at our Divertimenti Store in London. Proof of purchase (receipt, despatch note, order confirmation email) is required. Please note, stores do not process refunds for online orders. Parcels will be returned to our central facility and refunds will only be provided via the original payment method.
For faulty or damaged items, please contact Customer Services before returning the item.
This refund policy does not affect your statutory rights in respect of faulty or damaged goods.