Divertimenti is a trading name of Steamer Trading Limited, registered in England & Wales under Registered Number 03806750. Registered Office Address - Steamer Trading, The Malthouse, Daveys Lane, Lewes, East Sussex, BN7 2BF.
These terms and conditions will apply to all sales of products made between Divertimenti and our customers.
Under the Violent Crime Reduction Act 2006, UK law prohibits the sale of knives to people under the age of 18. By agreeing to our terms and conditions you confirm that you are over the age of 18.
We make every effort to ensure that all our prices are correctly published, however, should any price prove to be wrong, any offer to purchase our products at the misquoted price will be rejected by us. In the event that an order is placed for a misquoted product, we will contact you to inform you of this. You will then have the option to accept the correct price or decline, at which point you will be given a full refund for any payments made for those particular goods.
Terms of Trading
1 Our Terms and Conditions
1.1 The following Terms and Conditions apply to all transactions and all orders are made subject to your acceptance of them. Please read them carefully before placing your order as your order will be accepted strictly on the understanding that you accept these conditions of sale.
1.2 You have certain statutory rights as a consumer which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause.
2 Use of our website
2.1 We may change anything on our website at any time, at our discretion.
2.2 We have no responsibility for the content of any websites other than our own, even if our site links to other websites.
2.3 We retain all rights to our website design and all images on it. We have copyright and other rights to the design, look, style, appearance and content of it. You may view and print the website only as a buyer or potential buyer from us. You may not modify, publish, reproduce, distribute or broadcast in any format any material found within this site.
2.4 We may restrict or suspend use of the website (typically for repairs, introduction of services or general maintenance). Where possible we will post warnings on the site first. We will try to do this no more than we have to, and keep the time of disruption as short as possible.
3 Your account
3.1 You may open an account with us. You will need to log on to our website with your own account login name and password, in order to use your account. You warrant to us that the personal information which you are required to provide to us when you register as a customer is true, accurate, current and complete in all aspects. You must keep your account name and password confidential. You must keep that information safe to prevent unauthorised users from having access to your account.
3.2 You must tell us immediately if you believe that your account is being used without your authority, or if you believe the security of your account information is compromised.
3.3 You are responsible for all activity on your account, including, as examples only, purchases, returns and cancellations.
3.4 Please check that all information you give us for your account is accurate and complete. Please tell us promptly if any of that changes.
3.5 We may, at any time, and without having to give any reason, suspend, modify or close accounts.
4 Placing your order
Contract creation for electronic orders
4.1 You place an order with us for goods on the website when you press the order confirmation button on the checkout screen. There is no commitment on us to supply those goods, at that price, or at all, until we decide to accept your order.
4.2 Goods are subject to availability. We will tell you if we cannot meet your order (or part of it) from stock or within a reasonable time.
4.3 When your goods are despatched from our warehouse we will send you a despatch confirmation email. Order acceptance and completion of the contract between you and us will take place on the despatch to you of the goods ordered unless we have notified you that we do not accept your order, or unless you have cancelled it in accordance with section 8 (below).
4.4 Reasons for non-acceptance of your order include the following: The goods you ordered being unavailable from stock, our inability to obtain authorisation for your payment, our identification of a pricing or product description error.
4.5 We may pass your details to third parties for address, identity, credit checks and payment processing in order to protect you and us from fraud.
5.1 The price and delivery charges will be shown at ‘checkout’. We make every effort to ensure that all our prices are correctly published, however, should any price prove to be wrong, any offer to purchase our products at the misquoted price will be rejected by us. In the event that an order is placed for a misquoted price we will contact you to inform you of this. You will then have the option to accept the correct price or decline, and if you choose to decline we will provide you with a full refund for any payments made for those particular goods.
5.2 We quote the price inclusive of VAT. We will charge you the price inclusive of VAT, at the rate applying at the time of delivery. VAT is currently 20% for all goods we sell with the exception of Books and non-luxury food.
5.3 The price quoted for the goods excludes delivery (unless otherwise stated).
5.4 You must pay for the goods (and delivery) when you place your order.
5.5 You must pay by PayPal, MasterCard, Visa, Visa Delta or Maestro cards. We regret we are unable to accept other means of payment.
6 Acceptance and Delivery
6.1 We aim to deliver within reasonable time, however, all quoted delivery dates and times are targets only and we cannot guarantee delivery at any particular time or date.
6.2 If we are prevented from accepting your order and delivering your goods within reasonable time, for example due to an out-of-stock item, please contact us and we will give you the option of either cancelling the whole order or cancelling just the available item from the order.
6.3 If you choose to cancel your order we will refund to you the price and delivery of the goods ordered; and the cancellation will be on the basis that you have no further claim against us under that contract.
6.4 If you accept delivery of the substitute goods, or delivery of goods at a later date, it will be on the basis that you have no claim against us for delay (including loss of profits, or other financial loss, of indirect or consequential loss, or increase in the price of the goods)
6.5 We may deliver the goods in instalments. Each instalment is treated as a separate contract.
7 Risk and Title
7.1 Risk and Title of the goods will pass to you once they have been delivered to you or a person requested by you to receive the goods on your behalf.
7.2 You must inspect the goods on delivery. If any goods are damaged (or not delivered), please let us know as soon as possible by emailing us at email@example.com. We reserve the right to ask you to send us reasonable evidence of any damaged goods.
8 Amendments, Cancellation & Returns
8.1 If you wish to amend an order then please also contact our customer service team on 033 0333 0351 or at firstname.lastname@example.org.
If you wish to cancel your order after it has been despatched then you will need to return the goods at your own cost
8.2 As a consumer entering into a distance contract with us, you will have a right to cancel this contract without providing any reasons, within fourteen days of delivery, beginning on the day after the date on which we deliver the goods to you (“Cancellation Period”).
8.3 Please note that your right to cancel an order does not apply to perishable goods.
8.4 If you wish to cancel this contract during the Cancellation Period then please contact us to let us know. Examples of ways you can cancel your order include by email to email@example.com or by telephoning 033 0333 0351. It is also possible for you to email the below cancellation form to us at firstname.lastname@example.org. It is sufficient for you to have sent your cancellation notice within the Cancellation Period.
8.5 Please note that you will be responsible for returning your goods to us, and you will be responsible for any costs incurred in doing this. If the goods cannot be returned by post, please contact Customer Services on 033 0333 0351 and we will assist you with returning your goods and we will provide an indication of the costs for this.
8.6 Once you have provided us with notice that you will be cancelling your contract you must return the goods to us within 14 days to the following address; Divertimenti Returns, iForce, Long Croft Road, Corby, Northamptonshire, NN18 8EY
8.7 If you choose to cancel your contract with us during the Cancellation Period you will be entitled to a full refund of the cost of your goods. Furthermore, if you wish to return all of the goods that you ordered as part of the contract, you will be entitled to a refund for all standard delivery charges you paid to us.
8.8 This refund will be paid to your account within 14 days following the day after which we receive the goods back from you, or receive proof that you have posted the goods back to us. We will provide the refund using the same method that you used to pay for the goods and we will not charge you for the refund.
8.9 We ask that you return your goods in their original packaging and in a saleable condition. We reserve the right to deduct an amount from your refund to reflect any diminished value in the goods which has been caused by unnecessary handling by you, up to the value of the goods.
8.10 We are under a duty to provide goods in conformance with this contract.
8.11 In the unlikely event that you are unhappy with your goods, or you believe your goods are defective, please contact us to let us know. We will then at our discretion decide whether to:
a) inspect the goods;
b) repair the goods;
c) replace the goods;
d) offer an exchange for an alternative product;
d) offer a refund.
Nothing in this clause shall affect your legal rights as a consumer. For more information in relation to these legal rights please contact your local Citizen’s Advice Bureau or your local Trading Standards Office.
8.12 In the unlikely event that you are unhappy with your goods or our service, and you wish to make a complaint, please forward your complaint in writing to us at email@example.com , and a member of our customer service team will contact you.
9 Warranties & Limitation of Liability
9.1 We warrant that, on delivery, all goods shall comply and conform in all material respects with their descriptions on our website and any information, specifications and guidance which is set out on our website.
9.2 Subject to clause 9.3, if either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are an obvious result of the failure to comply with these Terms, or which both you and us knew might occur as a result of a failure to comply at the time at which you purchased the Goods.
9.3 Neither you or we shall be responsible for the following foreseeable losses:
9.3.1 Business losses, which includes loss of business, business interruption, loss of profits or loss of revenue or income.
9.3.2 Loss of any savings which you or we were expecting to make;
9.3.4 Loss of data; or
9.3.5 Any waste of time.
However, this Clause 9.3 shall not prevent claims for foreseeable loss of, or damage to, your physical property.
9.4 Neither of us will exclude or limit in any way our own liability for:
9.4.1 death or personal injury caused by our negligence; or
9.4.2 fraud or fraudulent misrepresentation; or
9.4.3 any breach of the obligations implied by section 17 of the Consumer Rights Act 2015; or9.4.4 losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
9.4.5 any other matter for which it would be illegal or unlawful for either you or us to exclude or attempt to exclude our own liability. You may obtain information about your legal rights by contacting your local Citizen’s Advice Bureau.
10 Waiver and variations
10.1 Any waiver or variation of these terms is binding in honour only unless:
10.1.1 made (or recorded) in writing, and
10.1.2 signed on behalf of each party; and
10.1.3 Expressly stating an intention to vary these terms.
10.2 All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving any printed terms you may have to the extent that they are inconsistent with our terms.
11.1 English law is applicable to any contract made under these terms. The English and Welsh courts have non-exclusive jurisdiction.
11.2 If you are more than one person, each of you is liable for all of your obligations under these terms (joint and several liability).
11.3 If any of these terms are unenforceable as drafted:
11.3.1 it will not affect the enforceability of any other of these terms; and
11.3.2 if it would be enforceable if amended, it will be treated as so amended.
11.4 No contract will create any right enforceable (by virtue of the Contracts (Rights of Third Parties Act 1999) by any person not identified as the buyer or seller.
11.5 The only statements upon which you may rely in making the contract with us are those made in writing by someone who is (or whom you reasonably believe to be) our authorised representative and either:
11.5.1 contained in our estimate (or any covering letter) and not withdrawn before the contract is made; or
11.5.2 which expressly state that you may rely on them when entering into the contract.
11.6 You have certain statutory rights as a consumer, which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause
11.7 Please note that we may transfer personal information about you to those we may appoint to administer your account or recover amounts owing. That may include, for example, passing information about you to our insurers, debt recovery agents and solicitors, if you fail to pay us.
11.8 It is our intention to comply at all times with all relevant UK laws including Health and Safety at Work and Environmental Protection Acts. Under the Offensive Weapons Act 1996, it is an offence to sell knives to anyone under the age of 18 years. No order shall be accepted for the supply of any knife to a person under the age of 18 years.
11.9 All orders are placed with Divertimenti, which is a trading name of Steamer Trading, The Malthouse, Daveys Lane, Lewes, East Sussex, BN7 2BF. Registered in England number No 03806750, Vat registration No. GB 100 5835 13.
In the unlikely event that you are unable to attend the class you booked for and need to cancel your booking, we will require your cancellation, in writing or by email, not less than 7 days before the date of the class booked. Once you have notified us of your cancellation we will arrange a full refund. No refund will be given for cancellation received within 7 days of the date of the class.
Divertimenti reserves the right to cancel any demonstration or class or substitute another presenter at any time. In the unfortunate event that a "Personality" presenter cannot attend a class or a demonstration cannot take place, you will be offered the choice of an appropriate alternative or a full refund.
E-Voucher Terms & Conditions
1. Divertimenti eVouchers can be redeemed online in exchange for goods at www.divertimenti.co.uk.
2. The eVouchers are NOT valid in-store or at the Divertimenti Cookery School.
3. The eVouchers are non-refundable and non-transferable.
4. The eVouchers are valid for 12 months from purchase date and can be redeemed fully or partially. If the total amount of the voucher is not redeemed, the original expiry date applies to any balance remaining.
5. The eVouchers cannot be exchanged for cash in part or full.
6. The eVouchers cannot be replaced if lost or stolen.
7. No cash refunds will be given for purchases made via gift voucher. If you are entitled to a refund, this will be processed as a credit voucher.
8. The eVouchers cannot be used to purchase other gift vouchers.
9. Discount codes cannot be used to purchase eVouchers.
10. We reserve the right to amend these Terms and Conditions.
Copyright and Registered Trade Marks
Divertimenti is a trading name of Steamer Trading Registered in England & Wales under Registered Number 03806750. Registered Office Address - The Malthouse, Daveys Lane, Lewes, East Sussex, BN7 2BF.
The contents of this site are intended for your personal use only and may not be displayed or reproduced without our written permission. The contents of this site may be downloaded or copied for personal use.
While every effort is made to ensure the accuracy of the information on this site, Divertimenti disclaims all warranties concerning accuracy. Divertimenti will not be liable for any damages of any kind related to the use of this site.
Divertimenti reserves the right to amend, add, omit or alter any aspect of this site at our discretion and without prior notice.
ETHICAL TRADING POLICY
STEAMER TRADING POLICIES
All Steamer Trading businesses are required to comply with the following Ethical Trading Policy, to encourage compliance with it by their suppliers and to monitor such compliance so far as reasonably practicable.
1. 1. Employment is freely chosen
1.1. No one shall be held in slavery or servitude. There is no use of forced or compulsory labour. (as outlined in the UK Modern Slavery Act 2015)
1.2. There is no human trafficking for the purposes of exploitation, which includes securing services by force, threat or deception, or securing services from children and vulnerable persons (as outlined in the UK Modern Slavery Act 2015)
1.3. Workers are free to leave their employer after reasonable notice.
1. 2. Freedom of association and the right to collective bargaining are respected to the extent permitted by local law.
Where the right to freedom of association and collective bargaining is restricted under law, the employer facilitates and does not hinder the development of parallel means for independent and free association and bargaining.
1. 3. Working conditions are safe and hygienic
3.1. A safe and hygienic working environment shall be provided, bearing in mind the prevailing knowledge of the industry and of any specific hazards. Adequate steps shall be taken to prevent accidents and injury to health arising out of, associated with, or occurring in the course of work, by minimising, so far as is reasonably practicable, the causes of hazards inherent in the working environment.
3.2. Workers shall receive appropriate health and safety training, and such training shall be repeated for new or reassigned workers.
3.3. Accommodation, where provided, shall be clean, safe, and meet the basic needs of the workers.
3.4. The company observing the policy shall assign responsibility for health and safety to a senior management representative.
1. 4. Child labour shall not be used
4.1. There shall be no use of child labour which shall be exploitative or shall jeopardise the health, safety, educational development or morals of any child.
4.2. Persons under 18 shall not be employed to work at night or in hazardous conditions.
4.3. Policies and procedures shall conform to the provisions of the relevant ILO standards.
1. 5. Living wages are paid
5.1. Wages and benefits paid for a standard working week meet national legal standards.
5.2. All workers shall be provided with written and understandable information about their employment conditions in respect to wages before they enter employment and about the particulars of their wages for the pay period concerned each time that they are paid.
5.3. Deductions from wages as a disciplinary measure shall not be permitted nor shall any deductions from wages not provided for by national law be permitted without the expressed permission for the worker concerned. All disciplinary measures should be recorded.
1. 6. Working hours are not excessive
Working hours comply with national laws and known benchmark industry standards.
1. 7. No discrimination is practised.
There is no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, disability, gender, marital status, sexual orientation, union membership or political affiliation.
1. 8. No harsh or inhumane treatment is allowed.
Physical abuse or discipline, the threat of physical abuse, sexual or other harassment
and verbal abuse or other forms of intimidation shall be prohibited.
9. No bribery or inducement is permitted
No bribery, inducement or reward offered, promised or provided in order to gain any commercial, regulatory or personal advantage are permissible. Further details can be found in the full Group Anti-Corruption, Bribery and Ethics policy which can be found on the corporate Responsibility section of the Group website www.agarangemaster.com
10. Follow good environmental practice
To meet all relevant national and international environmental laws and regulations and to continuously improve environmental performance.
If you wish to contact the Chief Executive or the Finance Director regarding this policy, they can be contacted by writing to the registered office, The Malthouse, Daveys Lane, Lewes, East Sussex, BN7 2BF. Alternatively, they can be contacted by e-mail firstname.lastname@example.org or by telephone on +44 (0) 207 823 8151.
FIRST ISSUED JULY 2002
REVISED SEPTEMBER 2015
Model Cancellation Form – If you wish to exercise your rights in line with Clause 8.2 above, please contact us with, or send to us the below information:
To: Divertimenti, 227-229 Brompton Road, London, SW3 2EP or, email@example.com
I hereby give notice that I cancel my contract of sale of the following goods:
Name of customer: ____________________________________________
Offer & Discount Code T&C's:
Please note: All discount codes exclude sale items, cookery school, and cannot be used to purchase gift vouchers or in conjunction with any other offer or voucher.